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Consumer Information

Records & Complaints

In accordance with House Bill 4224 (89th Regular Session) and Texas Health & Safety Code §181.105, Dr. Erica Duckworth, PhD, LPC-S provides the following information to assist consumers in requesting health care records, contacting the licensing authority, and filing a consumer complaint.

How to Request Your Health Care Records

Clients and former clients may request copies of their health care records by emailing ericaduckworthlpc@gmail.com or calling (409) 223-1433 to obtain the records release form.

If requesting records on behalf of another person, documentation showing legal authority (such as guardianship or medical power of attorney) is required.

Identity verification may be required to protect patient privacy.


Contact the Texas Behavioral Health Executive Council

Licensing Authority for Licensed Professional Counselors

Dr. Erica Duckworth, PhD, LPC-S is regulated by the Texas Behavioral Health Executive Council (BHEC). You may contact the Council using the following webpage:

https://bhec.texas.gov/contact-us/

Select Licensed Professional Counselor (LPC) when submitting an inquiry.


File a Consumer Complaint with the Texas Attorney General

Consumers may file a complaint with the Texas Office of the Attorney General – Consumer Protection Division at:

https://www.texasattorneygeneral.gov/consumer-protection/file-consumer-complaint

Please include relevant dates, names, and supporting documentation if available.


Questions About House Bill 4224

For questions related to HB 4224, Texas Health and Human Services provides the following contact email:

HCR_PRU@hhs.texas.gov